Shipping Information

When will my product ship?

Most products in our catalogue will ship within 7-10 days of an order being placed and artwork being approved to print. However some items require more time, for an estimate on shipping time it is always best to send an email including your selected items to hello@kreatorshop.ca

Please note that items will ship as soon as they are ready and you may not receive all items at once. This will not increase the shipping cost to you and is done to ensure all items are received by our customers as soon as possible.

 

Covid-19 Shipping Update

Please note that shipping times are subject to a variety of factors, including potential delays related to COVID-19 and should be interpreted as our best estimates. For the most accurate shipping quote and transit times, please email us hello@kreatorshop.ca

 

Do you charge RUSH fees?

No. KREATORSHOP.CA does not charge any fees for rush orders and will always expedite and ship orders as quickly as possible. That being said, there is no way to pay extra to shorten the time required to produce and ship your items. 

 

Preferred shipping method is UPS or FedEx

UPS or FedEx is our preferred method of shipping and you can obtain real-time shipping estimates on our website by populating your cart with items. Simply enter your postal code and your shipping cost will be calculated for you. 

Currently, we only have calculated shipping for FedEx or UPS ground services. If you require a faster shipping method, please contact us directly hello@kreatorshop.ca for a custom quote.

 

Using your own UPS/FEDEX account number

KREATORSHOP.CA can ship items using your own UPS/FEDEX account number, simply select it at checkout and send an email to hello@kreatorshop.ca with your account number and preferred shipping method. 

 

International Shipping  

KREATORSHOP.CA will ship items directly to any international address that UPS or FedEx delivers to. For any delivery destinations outside of Canada, the customer will be responsible for all additional charges, including: brokerage fees, taxes, duties and tariffs. KREATORSHOP.CA will also not be responsible for any obligations, costs, damage, risk and/or delays involved in the delivery of goods by the third-party shipping supplier.

 

Origin of Shipping 

To ensure the best prices and fastest shipping times possible, our products may ship directly from our manufacturing and supply partners to our customers. All localized items will ship from our warehouse in Markham, Ontario. Any tariffs involved with direct-shipping to our customers are included in the price on KREATORSHOP.CA and there will be no additional costs

 

Express shipping vs. Freight shipping

Packages with an actual weight of more than 125 pounds (70 kg), or that exceed 108 inches (274 cm) in length or a total of 165 inches (419 cm) in length and girth combined, as measured to determine their billable weight, are not accepted for express shipping and must be shipped freight. Or, in some cases the package can be subject to an Over Maximum Limits surcharge, in addition to all other applicable charges, if found in the UPS small package system.

 

Large package shipping charge - UPS 

Domestic: A package is considered a “Large Package” when its length (longest side of the package) plus girth [(2 x width) + (2 x height)] combined exceeds 130 in./330 cm or its length exceeds 96 in./244 cm.

Non Domestic: A Large Package Surcharge will be applied to each package when its length plus girth [(2 x width) + (2 x height)] combined exceeds 130 in./330 cm.

An Additional Handling charge will not be assessed when a Large Package Surcharge is applied.

Large packages are subject to a minimum billable weight of 90 lbs./41 kg in addition to the Large Package Surcharge.

 

Oversize Pallet Handling Surcharge  - UPS Worldwide Express Freight®  

An Oversize Pallet Handling Surcharge is applied to any UPS Worldwide Express Freight pallet when its dimensions exceed the maximum size or weight restrictions (which vary by origin and destination) as set forth at ups.com/palletmaximums.

 

Additional Handling Fee - UPS  

Additional Handling applies to only one of the following:  An Additional Handling charge will be assessed for any package that requires special handling, as determined by UPS in its sole discretion, including, but not limited to:  Weight: Any package with an actual weight of more than 70 pounds. Each package in a shipment where the average weight per package is greater than 70 pounds and the weight for each package is not specified on the source document or the UPS automated shipping system used. Length: Any package with the longest side exceeding 48 inches. Width: Any package with its second-longest side exceeding 30 inches. UPS also reserves the right to assess the Additional Handling Charge for any package that, in UPS's sole discretion, requires special handling.

  

F.O.B. Shipping

KREATORSHOP.CA ships all products F.O.B. (Free on Board) from our shipping address or from our supply partners, directly to the buyer. Note that KREATORSHOP.CA will not be responsible for any respective obligations, costs, damage, risk and/or delays involved in the delivery of goods by the third-party shipping supplier.

 

Refunds, Returns and Exchanges

All shipping costs are non-refundable and KREATORSHOP.CA will not be responsible for any costs required to return or exchange products. 

All shipments should be inspected immediately upon arrival. Please make note of any damage when signing for shipment. Report any losses or damages promptly to KREATORSHOP.CA by email hello@kreatorshop.ca . Notification must be made within 7 days of receiving the product. Keep all shipping/packaging material until advised by KREATORSHOP.CA or claim is resolved. All requests MUST be authorized by KREATORSHOP.CA, who will advise you on authorization and procedure. 

Shipment re-routing requests are subject to additional costs incurred from the shipping supplier used and are the responsibility of the customer.